Make your ride better with MTA (yes, really)

How to get service alerts and give feedback that counts!

View in Browser We're the MTA, and we’re here to help Whether you’re a daily commuter or only ride with us occasionally—but have lots of thoughts on how we’re doing—there’s an MTA email for you: 📣 Say what's on your mind! Take two minutes to tell us about your recent MTA experience and sign up for future opportunities to provide feedback. Your responses will help us better prioritize issues to address. Plus, there may be opportunities to score complimentary rides! Take the 2-minute survey → ⏰ Sign up for real-time service alerts. You can get email or text alerts (or both!) for our subways, buses, commuter railroads, and bridges and tunnels. We'll let you know when there are service changes along your route, based on your preferences. We also offer real-time alerts for elevators and escalators in our stations. Get real-time alerts → 🚆 Subscribe to the Weekender. If you're out and about NYC most weekends, sign up for the Weekender! We'll send you a cheat sheet of the most impactful changes on Fridays so you can plan ahead.  Sign up for the Weekender → Safe travels! Metropolitan Transportation Authority 2 Broadway, New York, NY 10004   This email provides updates on your experience with MTA services. Use this link to unsubscribe.

Updates to MTA's Privacy Policy

Updates to our privacy policy.

View in Browser Hi there, We wanted to let you know that we've updated our Privacy Policy, effective today. This includes changes to how we may collect and use your personal information, and your options for what we collect and how we use it. Here's a brief overview of the changes: We've changed how we use location data that you may opt in to sharing within the TrainTime app. We've added information for when you opt in to sharing your personal information with one of our partners for promotional or research purposes. We've provided additional information about the location data that you may opt in to sharing within the new MTA app as part of the new optional "Smart Alerts" feature. We've provided information about when we may contact you by email, and how you can opt out of receiving messages from us. We encourage you to read the full privacy policy. Thank you for riding with us. Metropolitan Transportation Authority 2 Broadway, New York, NY 10004 Please note that this is a legal notice, which is why you are receiving it even if you have opted out of receiving MTA marketing emails.

Your Opinion Counts! Don’t forget to take the MTA Customer Count Survey

Dear Valued MTA Customer, 
 
This is a reminder that there is still time to take part in the MTA's Spring 2022 MTA Customers
Count Survey! The survey will help us improve service. Even if you are not currently riding with
the MTA, we value your responses. You can rate your satisfaction with one or more of the MTA
services you use. This survey should take less than 15 minutes to complete for one service
(Subway and Staten Island Railway, Local Bus, Express Bus, Long Island Rail Road, Metro-North
Railroad, Access-A-Ride). If you choose to rate another service, it will take longer.

If you would like to be entered into the drawing to win one of ten $100 gift cards, please
provide your contact information after finishing the survey. You will be entered once for
every service you rate, and you can rate up to three services! 
 
The survey will close Friday, June 24th, so please take the time now and complete this
important survey. Your opinion matters to us!
 
Please take the survey by clicking on your unique link below.
Take the survey

This survey is available in the following languages: English, Español, 简体中文, Русский, Kreyòl
Ayisyen, বাংলা, 한국어, Português, and Italiano.
 
Thank you!
 
Sarah Meyer
Chief Customer Officer

To unsubscribe from this survey, please enter your email here.
To unsubscribe from being included in future MTA research in the future, please enter your email here.

To ensure confidentiality, the MTA has hired WBA Research to conduct the online survey. For WBA's
privacy policy, please visit our website at http://www.wbaresearch.com/privacy-policy/.

For the drawing rules, please visit our website at
https://wbaresearch.qualtrics.com/jfe/form/SV_6Xc8kKZaBfmEpKu

Follow the link to opt out of future emails:
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