Make your ride better with MTA (yes, really)

How to get service alerts and give feedback that counts!

View in Browser We're the MTA, and we’re here to help Whether you’re a daily commuter or only ride with us occasionally—but have lots of thoughts on how we’re doing—there’s an MTA email for you: 📣 Say what's on your mind! Take two minutes to tell us about your recent MTA experience and sign up for future opportunities to provide feedback. Your responses will help us better prioritize issues to address. Plus, there may be opportunities to score complimentary rides! Take the 2-minute survey → ⏰ Sign up for real-time service alerts. You can get email or text alerts (or both!) for our subways, buses, commuter railroads, and bridges and tunnels. We'll let you know when there are service changes along your route, based on your preferences. We also offer real-time alerts for elevators and escalators in our stations. Get real-time alerts → 🚆 Subscribe to the Weekender. If you're out and about NYC most weekends, sign up for the Weekender! We'll send you a cheat sheet of the most impactful changes on Fridays so you can plan ahead.  Sign up for the Weekender → Safe travels! Metropolitan Transportation Authority 2 Broadway, New York, NY 10004   This email provides updates on your experience with MTA services. Use this link to unsubscribe.

Updates to MTA's Privacy Policy

Updates to our privacy policy.

View in Browser Hi there, We wanted to let you know that we've updated our Privacy Policy, effective today. This includes changes to how we may collect and use your personal information, and your options for what we collect and how we use it. Here's a brief overview of the changes: We've changed how we use location data that you may opt in to sharing within the TrainTime app. We've added information for when you opt in to sharing your personal information with one of our partners for promotional or research purposes. We've provided additional information about the location data that you may opt in to sharing within the new MTA app as part of the new optional "Smart Alerts" feature. We've provided information about when we may contact you by email, and how you can opt out of receiving messages from us. We encourage you to read the full privacy policy. Thank you for riding with us. Metropolitan Transportation Authority 2 Broadway, New York, NY 10004 Please note that this is a legal notice, which is why you are receiving it even if you have opted out of receiving MTA marketing emails.

Your Opinion Counts! Don’t forget to take the MTA Customer Count Survey

Dear Valued MTA Customer, 
 
This is a reminder that there is still time to take part in the MTA's Spring 2022 MTA Customers
Count Survey! The survey will help us improve service. Even if you are not currently riding with
the MTA, we value your responses. You can rate your satisfaction with one or more of the MTA
services you use. This survey should take less than 15 minutes to complete for one service
(Subway and Staten Island Railway, Local Bus, Express Bus, Long Island Rail Road, Metro-North
Railroad, Access-A-Ride). If you choose to rate another service, it will take longer.

If you would like to be entered into the drawing to win one of ten $100 gift cards, please
provide your contact information after finishing the survey. You will be entered once for
every service you rate, and you can rate up to three services! 
 
The survey will close Friday, June 24th, so please take the time now and complete this
important survey. Your opinion matters to us!
 
Please take the survey by clicking on your unique link below.
Take the survey

This survey is available in the following languages: English, Español, 简体中文, Русский, Kreyòl
Ayisyen, বাংলা, 한국어, Português, and Italiano.
 
Thank you!
 
Sarah Meyer
Chief Customer Officer

To unsubscribe from this survey, please enter your email here.
To unsubscribe from being included in future MTA research in the future, please enter your email here.

To ensure confidentiality, the MTA has hired WBA Research to conduct the online survey. For WBA's
privacy policy, please visit our website at http://www.wbaresearch.com/privacy-policy/.

For the drawing rules, please visit our website at
https://wbaresearch.qualtrics.com/jfe/form/SV_6Xc8kKZaBfmEpKu

Follow the link to opt out of future emails:
Click here to unsubscribe

Spring 2022 MTA Customers Count Survey

Dear Valued MTA Customer, 
 
The MTA is conducting the Spring 2022 MTA Customers Count Survey and your opinion counts! The survey will help us improve service for those currently riding. Even if you are not currently riding with the MTA, we value your responses. You can rate your satisfaction with one or more of the MTA services you use. This survey should take less than 15 minutes to complete for one service (Subway and Staten Island Railway, Local Bus, Express Bus, Long Island Rail Road, Metro-North Railroad, Access-A-Ride). If you choose to rate another service, it will take longer.  
 
If you would like to be entered into a drawing to win one of ten $100 gift cards, please provide your contact information after finishing the survey. You will be entered once for every service you rate, and you can rate up to three services! 
 
We encourage you to take the time to complete this important survey by June 24th.
 
Please take the survey now by clicking on your unique link below. 
Take the survey
 
This survey is available in the following languages: English, Español, 简体中文, Русский, Kreyòl Ayisyen, বাংলা, 한국인, Português, and Italiano.
 
Thank you!
 
Sarah Meyer
Chief Customer Officer

To unsubscribe from this survey, please click here: Unsubscribe
To unsubscribe from being included in future MTA research in the future, please click here: Click here to unsubscribe from future research

To ensure confidentiality, the MTA has hired WBA Research to conduct the online survey.  For WBA's privacy policy, please visit our website at http://www.wbaresearch.com/privacy-policy/.

For the drawing rules, please visit our website at https://wbaresearch.qualtrics.com/jfe/form/SV_6Xc8kKZaBfmEpKu

LAST CHANCE – MTA Fall 2021 Customers Count and COVID Travel SurveyCloses Monday, October 4th

Hello, We really need your help and are asking one last time for you to take our survey. It will only take about 10 minutes. Your opinion matters, even if you have not ridden with us since before the pandemic. As a thank you for your time you can choose to be entered into a drawing to win one of ten $100 gift cards. What have you got to lose? The survey closes on Monday October 4, 2021, so hurry. Take the survey. Best regards, Sarah Meyer MTA Chief Customer Officer   Phone 511   Website new.mta.info To unsubscribe from invitations to future surveys, please unsubscribe here. To unsubscribe from all future correspondence, please unsubscribe here. This survey is being conducted using QuestionPro. For more information on their privacy policy please use this link. The rules for the drawing can be found here. © 2021 Metropolitan Transportation Authority

Haven't heard from you: Fall 2021 MTA Customers Count and COVID Travel Survey

Hello again, Just a friendly reminder that our survey is open through Monday, October 4, 2021. It will only take about 10 minutes or so and your opinion is very important for helping us make critical decisions about service and investments. This is especially important as we plan for more customers returning to using public transportation, even if you haven't used any MTA services since before the pandemic began in March 2020. Upon completion of the survey by the date shown above, you can choose to be entered into a drawing to win one of ten $100 gift cards. Take the survey. Thank you for taking the time to share your thoughts with us, Sarah Meyer MTA Chief Customer Officer   Phone 511   Website new.mta.info To unsubscribe from invitations to future surveys, please unsubscribe here. To unsubscribe from all future correspondence, please unsubscribe here. This survey is being conducted using QuestionPro. For more information on their privacy policy please use this link. The rules for the drawing can be found here. © 2021 Metropolitan Transportation Authority

Fall 2021 MTA Customers Count and COVID Travel Survey

Thank you for being a valued MTA Customer! We regularly conduct surveys to help us better understand customer preferences and travel behaviors. If you are a subway, bus, Access-A-Ride Paratransit, Staten Island Railway, Long Island Rail Road, or Metro-North Railroad customer, please take our survey. We are currently conducting a survey about your travel before, during, and after the COVID pandemic. Your responses are very important even if you are not currently using MTA services. The results will help inform decision making and improve service. This survey should only take about fifteen minutes to complete. Upon completion of the survey, you can choose to be entered into a drawing to win one of ten $100 gift cards. If you use more than one MTA service, you will be given an opportunity to take the survey again for a different service, and you'll increase your chances of winning. You can take the survey for up to two different MTA services. We encourage you to take time to complete this important survey by October 4, 2021. Take the survey now by simply clicking on the link below. Start the survey. Thank you!   Phone 511   Website new.mta.info To unsubscribe from invitations to future surveys, please unsubscribe here. To unsubscribe from all future correspondence, please unsubscribe here. This survey is being conducted using QuestionPro. For more information on their privacy policy please use this link. The rules for the drawing can be found here. © 2021 Metropolitan Transportation Authority

Your Panera Order - 429409802

Thanks for your order!   Order number: 429409802   Time Ready: 01:19 PM   Please click I'm Here when you arrive and we'll meet you with your food shortly.   Need help?   For quick answers to most questions, please visit: customer help   For assistance with your order, please call: 855-372-6372     Order Type Cafe Address   Take Out 165 Old Country Road Date: 04/27/2020 Carle Place, NY 11514 516-739-2090 Time Ready: 01:19 PM       I'm Here        Baja Grain Bowl with Chicken $ 10.49   with French Baguette    You Pick 2 $ 10.68    Half Toasted Frontega Chicken with Extra Chipotle Mayonnaise   Cup Summer Corn Chowder   with French Baguette    Spindrift Sparkling Mango Orange $ 2.59         Subtotal $ 23.76 Discount $ 1.00 Tax $ 1.96       Total $ 24.72       Type Amnt. Balance   APAY   $ 24.72       MyPanera Number: 619627974907   Available Rewards: 0 No rewards, no worries. Just be sure to show your MyPanera card (or tell us your phone number) each time you visit to keep the surprises coming.   Visits to Next Reward: 5

We bake our items fresh daily and will try our best to fulfill your order exactly as you specify. However, should an issue occur, we'll do our best to replace, substitute or work with you on arrival to adjust the order to your liking.

Your feedback is important to us. Let us know how we can help by contacting us here .

Need to cancel your order? Click here